Shipping policy

Important: The shipping conditions described below apply only to orders placed within Romania. For international orders, please contact us at info@myaura.ro.

1. General Information

All orders are processed in the order they are received. You will receive an automatic email notification once your order status changes to "Order Completed."

Only orders paid online, in full and immediately at checkout, will be shipped. Cash-on-delivery is not available. All parcels are delivered by FanCourier.

2. Shipping Method & Fees

  • FanCourier: 25 RON (VAT included)

The fee is valid nationwide, except for "km exteriori" (remote delivery areas). If your address is in a "km exteriori" zone:

  • we will contact you by phone regarding the additional fee, or
  • we will offer an alternative nearby standard address, if possible.

Free shipping for orders over 500 RON.

3. Order Processing

  • Processing time: 1–2 working days
  • Orders are processed Monday–Friday
  • Weekends and public holidays are not processing days

4. Delivery Time

After receiving the "Order Completed" email, delivery usually takes 2–3 working days. Delivery time may vary depending on FanCourier's workload.

5. Stock & Unique Items

If two customers place an order for the same product at the same time:

  • priority is given to the order that is paid first,
  • the second customer will be contacted and offered an alternative solution.

6. Order Modification or Cancellation

To modify or cancel your order, please contact us by phone: +40 768 888 882.

Emails are checked once daily, so for urgent matters, phone contact is recommended.

7. Refusal of Parcel

If a customer refuses to accept a parcel without a valid reason, they will be added to a special list, and future orders may be refused.

8. Delivery Issues

If any issue occurs regarding delivery:

  • please inform us,
  • we will file an official complaint with the courier company.

Once the parcel is handed over to the courier, the delivery process is no longer under our control.

9. Returns & Withdrawal

Customers may withdraw from the purchase within 14 days. Return shipping costs are covered by the customer, except in the case of defective items.

If the original order qualified for free shipping (over 500 RON), the refund will be issued minus the shipping cost.